UTC Aerospace Systems, a unit of United Technologies Corp. (NYSE: UTX), recently celebrated the 10-year anniversary of its Singapore Maintenance, Repair and Overhaul (MRO) facility. After starting with a team of 30 technicians in 2007, the facility has expanded to include nearly 200 employees and relocated to a new 123,000-square foot site. Over the same period, the business has delivered approximately 200,000 products to 280 customers, has increased its portfolio of parts repaired by 26 percent, and has increased its on-time delivery ratings by almost 10 percent. The Singapore facility serves as the center for Asia-Pacific operations, with other sites located in China, Australia and Malaysia for a total of 1 million square feet of MRO shop floor space in the Asia Pacific region.
As airline fleets continue to grow in the Asia-Pacific region to meet rising passenger demand, the need for modifications and upgrades for improved reliability and maintainability of the aircraft has increased as well. As such, UTC Aerospace Systems has invested in its MRO capacity to meet this growing demand, including a recent $10 million investment for the Boeing 787 program. UTC Aerospace Systems’ proximity to its customers enables premier customer support, including onsite support and easy access to spares with a 24/7 exchange pool which reduces cost and decreases turnaround time for repairs and maintenance. The site leverages innovative technology, such as robotics and automation, for improved process efficiency. As one of the company’s more than 50 global MRO facilities, the Singapore site is a regional center of excellence.
The facility is equipped to repair parts and components across many system types, including actuation systems, aero nozzles, cargo systems, electric systems, engine and control systems, evacuation systems, lighting systems and sensors and integrated systems. Furthermore, due to the electronic competence at the Singapore MRO facility, it is the only site in the world currently repairing Motor Drive Electronics (MDE) on the Airbus A380, a key differentiator of the UTC Aerospace MRO network.
“The Asia-Pacific region is a driving force for aviation, and continues to be a high-growth competitive market,” states Daven Tey, General Manager of Worldwide Repair at UTC Aerospace Systems. “It is why we have continuously invested in our MRO capabilities and facilities to provide on-demand support for our customers. We have consistently maintained a superior delivery rating over the past decade and are proud to have a 98 percent on-time delivery rating this past year.”