dnata says it has completed its busiest summer ever marking “outstanding growth” all across its global operations for the period from 1 June – 31 August.
The Dubai-headquarter aviation services provider says has provided smooth experience for millions of customers in 85 countries across ground handling, flight catering and travel services.
Reflecting its significantly expanded international passenger handling operations, dnata’s staff at 75 airports around the world marked a new milestone by supporting more than 40 million travellers from check-in to boarding and from disembarkation to baggage collection during the summer travel period.
dnata’s catering team and Michelin star chefs at its 60 catering facilities served 29 million meals to passengers of 103 international airlines travelling between June and August 2018, which represents a 16 per cent increase year-over-year.
dnata president, Gary Chapman said: “Forecasts for global aviation and travel demand have been on an upward trajectory, and dnata is proud to contribute to the growth and success of these dynamic industries.
“Our investments to grow our capability and business footprint has always been underpinned by a laser focus on safety, reliability and quality. This solid business foundation has enabled dnata to smoothly and successfully complete our busiest summer ever, and I’d like to thank our global workforce for their dedication, as well our customers for their trust in us.”
dnata’s travel division has also delivered increasing results during the season and it has looked after over three million customers, with over five and a half million room nights provided and almost two million flights booked.
In Dubai, the dnata airport operations team successfully managed 107,000 aircraft movements and assisted 23.5 million passengers over the peak summer travel period. On an average day, the company’s customer-oriented staff handled 210,000 baggage with care using the latest technologies in the airport’s state-of-the-art facilities.
In addition, some 1,100 customers took advantage of the innovative baggage delivery service of DUBZ, a new member of the dnata family, and enjoyed the convenience of checking in their baggage and getting their boarding passes from their home or hotel.
In the three months from June till August, marhaba agents welcomed and assisted 65,000 passengers at Dubai’s two international airports, facilitating a swift and safe passage through the terminals for them and their families.
dnata’s eleven premium marhaba lounges in the UAE, Australia and Pakistan were visited by 530, 000 passengers, which represents over 10 per cent growth year-over-year.