As of today KLM passengers can see in the carrier’s Messenger whether their hand baggage is of the correct size as it is using augmented reality (AR) for this new service.
From now on, the service is widely available for iPhone users (6s or above) in KLM’s Messenger. KLM’s AR hand baggage check uses a transparent, virtual KLM suitcase that is placed in reality on an actual suitcase to indicate whether the dimensions are appropriate for overhead compartments.
This makes it easy for a passenger to check, in the comfort of their home, whether their hand baggage is of the correct size. Earlier this month, the service was launched in the KLM App (iOS).
Earlier this year, Messenger announced that it would make AR technology available in closed beta on its platform. KLM is now one of the few companies worldwide to build an experience using AR in Messenger. KLM said it will continue to develop and improve the service in the future, so that it grows in line with the latest AR technology available.
Air France-KLM senior vice president digital, Pieter Groeneveld said: “By offering the AR hand baggage check in Messenger, KLM is again taking a next step in terms of digital service provision. With this service, passengers can see at a glance whether their hand baggage is the correct size.
“By offering this service in Messenger, it’s now available for every KLM passenger at the airport, en route or at home. We also continue to be pioneers of innovation in our passengers’ best interests.”