DHL Supply Chain is to manage easyJet’s ground handling operations at Manchester Airport and Bristol Airport from February 2019 adding to the five-year London Gatwick Airport contract it took over a year ago.
The German logistics company’s first foray into passenger and aircraft handling at Gatwick has been a big success and it will be responsible for a further 1,200 flights a week, approximately 700 flights per week from Bristol and 500 from Manchester.
From February next year, DHL will take over responsibility for delivering core customer service and logistics operations including passenger arrival and bag-drop, baggage sortation, boarding gate marshalling, aircraft loading and unloading, as well as management of other service providers across the two airports.
easyJet head of ground operations for the UK and Europe, Alberto Santamarta said: “We’re delighted with how the DHL partnership has developed at London Gatwick. The team has implemented valuable changes that have enhanced the experience for our customers and improved our punctuality.
“We’re the largest airline operating out of Bristol carrying 5 million passengers a year, and Manchester is a key growth market for us. These are critical airports for our business and brand so we’re looking to DHL to ensure they operate exceptionally.”
easyJet is the largest airline operating out of Bristol Airport and offers more seats to popular destinations such as Spain, Portugal and Greece than any other airline, as well as connections across the UK.
Currently the second largest airline at Manchester Airport, carrying 19.5 million passengers since operations began, easyJet is focused on growing its presence, with five new destinations added this summer and new investments for customers, such as auto bag drop, the first unmanned system in the airport.
DHL Supply Chain managing director for the UK and Ireland, Martin Willmor said: “We’re very proud of the changes we’ve brought in at London Gatwick and the results that have been delivered. Bristol and Manchester airports are strategically key for easyJet so we recognise the importance of working in partnership to optimise performance.
“We’re looking forward to onboarding our new colleagues and implementing changes to enhance operations and the travel experience for easyJet customers.”
This week marks one year since the German logistics company took over Gatwick from Menzies Aviation, its first foray into ground handling and it seems the move has been a big success with operational performance increasing since the takeover.
In the last 12 months, DHL has turned around 60,700 easyJet flights at Gatwick via a fleet of 66 aircraft, carrying out 39,000 aircraft turnarounds, moving 3.9 million suitcases, and servicing nine million passengers.
The German logistics company has also invested in new 480 pieces of new equipment to improve on-time performance and reduce carbon emissions, and implemented a colleague engagement and training programme which has significantly reduced staff attrition.
Speaking during a media day today, Willmor said Gatwick was previously a “troublesome station” for easyJet but it has turned performance around changing processes and using the approach from its vast logistics experience.
He said it has innovated and invested in people at the station and used know-how and knowledge from the logistics and freight and through DHL Express operating it with a “logistics mind-set”.
Willmor said it has further initiatives in the pipeline this year especially in terms of the roll-out of innovations and technology, which it has waited to implement until assessing the first year and four seasons worth of operations.