BA sues data centre supplier over 2017 IT outage at Heathrow, report claims

posted on 27th November 2018 by Justin Burns
BA sues data centre supplier over 2017 IT outage at Heathrow, report claims

British Airways has sued data centre supplier CBRE for the 2017 IT outage which left 75,000 passengers stranded, according to a report on the Mail on Sunday.

The reports said the carrier has appointed the law firm Linklaters to bring a claim at the High Court in London against the US outsourcing giant.

The IT failure forced British Airways to use a manual check-in process and led to 672 flights being cancelled over the three-day Bank Holiday weekend at London Heathrow Airport, and is estimated to have cost £58 million.

CBRE manages data centres for British Airways at London Heathrow but in May last year, the airline reportedly said the company shut down a power supply unit which had otherwise been working normally. The airline’s inquiry into the outage hasn’t yet reportedly determined any root cause, the report claims.

British Airways reportedly comfirmed the report, while CBRE only commented in the report that “no determination has been made yet regarding the cause of this incident”.

Earlier this year, the airline’s chief executive, Alex Cruz said it has invested in new data centres to avoid any repeats and said it wasnt a computer problem but a power problem.