Incheon International Airport has deployed SITA’s self-service bag drop technology at its new Terminal 2 – effectively serving the influx of visitors to the recent Winter Olympics and in preparation for the 100 million passengers projected by 2030.
Drop&Fly simplifies the bag drop process, cutting time for passengers and improving their experience. This technology also makes more efficient use of terminal capacity and ensures more accurate baggage handling.
Incheon International Airport has been named the World’s Best Airport for 12 consecutive years by the Airport Council International (ACI) and Drop&Fly has been in operation at the airport’s Terminal 1 since 2016. Today, 48 Drop&Fly units (14 at T1 and 34 at T2) are available to passengers with 30 more on the way.
Incheon International Airport executive director, Sang-il Kim said: “We want to give our passengers a fantastic experience when they travel through our airport and that means using the very best technology. Deploying SITA Drop&Fly is part of our extensive modernization program that will help ensure Incheon International remains on top of the list of the world’s best airports.”
Drop&Fly provides a safe and secure self-bag drop area. A sliding door and advanced sensors prevent tampering and the intrusion of unauthorized objects. It is fully customizable to the individual needs of the airport and is equipped with technology such as payment devices, baggage facing cameras and more.
The technology can also provide live status and notifications on all bag drop units for ground agents, and real-time statistics to analyze trends and generate reports.
SITA president for Asia Pacific, Sumesh Patel said: “We know passengers want self-service options because they like having control over their journey and it saves time. Self-bag drop is a win for the airport because it makes very efficient use of the available space and makes the baggage process more accurate and efficient.”
Patel added: “With IATA projecting that routes to, from and within Asia-Pacific will see an extra 2.1 billion annual passengers by 2036, there is no doubt Incheon International Airport has exactly the right approach. As Incheon Airport consolidates its position as one of the best airports in the world, we hope to continue being a part of the airport’s success.”
Incheon International Airport had a record year in 2017, with over 60 million passengers using the airport. The introduction of Terminal 2 has increased capacity by a further 18 million passengers per year and the airport has ambitions to reach 100 million passengers by 2030.