Airports Council International (ACI) World and Amadeus today announce a strategic partnership to deliver this year’s world-renowned Airport Service Quality (ASQ) awards.
The annual Airport Service Quality (ASQ) Awards recognize and reward the best airports in the world according to ACI’s ASQ Departure Survey and the ASQ Arrivals Survey. These awards are an opportunity to celebrate the commitment of airports worldwide to continuously improving the passenger experience.
As a global travel technology company, Amadeus supports airports with their operations to improve the travel experience for passengers all over the world and this partnership comes at a time when it has never been more important for airports to listen to the voice of their customers.
“The partnership with Amadeus will improve the recognition of the ACI ASQ awards as the world’s leading programme assisting airports to deliver the best customer experience for our passengers,” ACI World Director General Luis Felipe de Oliveira said. “The ASQ awards represent the highest possible accolade for airport operators around the world at a time when the voice of the passenger needs to be heard as our industry begins the long recovery process from the COVID-19 pandemic. This is just the beginning of an enduring and fruitful partnership between ACI and Amadeus in support of airports and the wider aviation ecosystem and illustrates the ACI intention to work together with the industry to deliver the sustainable social and economic development to the communities we serve. Partnerships like this are important to move the industry forward during the recovery process and beyond.”
Bruno Spada, Executive Vice President Airport IT at Amadeus, commented: “We’re proud to join ACI in recognizing airport’s efforts in improving passenger services. At Amadeus we are focused on supporting airports to adapt quickly and dynamically to market changes and to deliver the best possible experience for passengers. By thinking differently about their unique challenges and deploying advanced technologies we are helping airports around the globe to address the shifting needs of passengers. Delivering safe, stress-free and touchless travel is vital to getting the world traveling again and these awards will help to showcase some of the best examples in the industry. We are delighted to be part of the industry’s collective effort to renew and recover.”