Following the Philippine government’s directive of extending the enhanced community quarantine period in Luzon, AirAsia is cancelling all domestic and international Z2 flights until 30 April 2020.
All affected guests will be promptly notified via email or SMS. AirAsia strongly encourages guests to update their contact details using the “My Bookings” feature on airasia.com to ensure that they receive timely notifications.
AirAsia is making provisions for guests affected by the flight cancellations and travel restrictions following the Philippine government’s latest directive. Guests with existing flight bookings made on or before 22 March 2020 with a departure date until 31 May 2020 will now be able to select from a range of extended flexibility options for future travel.
Eligible guests can now select from the following flexible travel options immediately, using the airline’s AI chatbot AVA on support.airasia.com or airasia.com:
1. Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR
2. Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
Guests whose travel plans are affected by restrictions or cancellations are advised to refer to the Covid-19 Guide. For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents.
Guests should visit support.airasia.com and speak to AVA for 24/7 assistance. Guests may also reach AirAsia Philippines’ emergency hotline at (02)8722-2742.