Latvian airline airBaltic announces that as of January 2022 airBaltic will perform its passenger handling duties at Riga Airport with its own staff.
Martin Gauss, chief executive officer of airBaltic: “For the last 18 years, passenger handling was outsourced. Now, during the crisis airBaltic is successfully revising its products and service to focus on delivering the core brand values, which includes a strong focus on all passenger touchpoints.
“As of next year, when checking in at Riga Airport and boarding the aircraft, passengers will meet airBaltic staff, thus ensuring a seamless customer service.”
The passenger service improvement at Riga Airport is a part of the cost improvement program of the airline, which will simplify its business and operations. In addition, it enables airBaltic to re-employ part of its former employees.
At the same time, as of January 2022 RIX Ground Handling will provide ramp-handling duties to airBaltic.
Both sides have signed an agreement for five years. The cooperation with RIX Ground Handling will strengthen airBaltic’s world leading operational performance as well as strengthen Riga Airport ground handling service. RIX Ground Handling punctuality reached 99.86% in 2019.