Amadeus acquires ICM Airport Technics

posted on 21st March 2019 by Justin Burns

Amadeus is to acquire airport and airline passenger automation and self-service bag drop ICM Airport Technics for an undisclosed sum.

ICM, which is headquartered in Sydney, Australia, specialises in the provision of passenger automation and self-service bag drop solutions for customers principally in APAC and Europe. The acquisition is set to close in Q2 this year. The transaction will be cash-financed.

Since 2009, ICM has processed more than 75 million bags worldwide and is a global leader in providing airports with either retro-fitted or replacement type auto bag drop (ABD) units.

ICM serves around 25 airports including some of the most important airports in the world. The company is also an early pioneer in biometrics for baggage processing.

Following this deal, Amadeus said it is now in a stronger position in this sector to drive future growth. Smart airports continue to invest in improving capacity and efficiency whilst increasingly wanting only to work with strategic providers that can offer all of the components they need in one place.

To this end Amadeus’ airport customers will now be able to enhance and improve their existing services to passengers whilst continuing to ensure passenger safety and security.

Amadeus head of airport IT, Bruno Spada (pictured left) said: “Often the passenger experience in airports is not a good one: long queues to check bags in and disparate services and technologies that do not always speak to each other.

“In essence, airports are crying out for open self-service solutions to help take the friction and hassle out of the airport experience for passengers.

“By combining Amadeus’ and ICM’s software and hardware capabilities, by accelerating and introducing more self-service options, and by using the power of biometrics, this deal announced today will ensure that together we can deliver better journeys for passengers in the future.”

ICM chief executive officer (CEO), Richard Dinkelmann said: “By combining ICM’s market-leading self-service and passenger processing solutions with Amadeus’ global reach and complementary product offering, we are now in a unique position to offer even better technical solutions to our airline and airport customers.

“We are excited about the future, as we share similar values such as strong innovation, reliability, and an uncompromising commitment to improving airport efficiency as well as passenger safety and security.”

Amadeus president and CEO, Luis Maroto added the acquisition of ICM is another important milestone for the firm’s airport IT business, as well as for our diversification strategy.

He said: “It will further increase our presence in a key growth area for us, whilst bringing on board a new team, as well as a suite of products that reflect our drive for innovation. With this acquisition, we aim to simplify a range of complex processes for our airport customers.”

As part of the acquisition, approximately 150 ICM employees are expected to join Amadeus. ICM will become part of Amadeus’ Airport IT division, forming part of its Strategic Growth Businesses customer unit. ICM will retain a local presence close to its customers via offices in both Sydney and Melbourne.