American Airlines to offer passport scanning service on mobile app

posted on 10th December 2019 by William Hayes
American Airlines to offer passport scanning service on mobile app

American Airlines has announced that passengers are now able to scan their passports using its mobile app to check in for flights.

The updated feature will eliminate the need for travellers to present the document to staff when they arrive at the airport, making the process of advance check-in smoother for international flights.

The airline claims it is the first to provide a service of this kind, utilising a scanning process that sends information from the Near Field Communication (NFC) chip found in passports.

“We are continuously adding features to our app to make travel easier and worry-free for our customers,” said Maya Leibman, American’s chief information officer.

“Mobile passport scanning removes a time-consuming step, providing our customers with a smoother check-in experience for international flights.”

The company did specify that passports would have to be rechecked by airline customer-service personnel, even when travellers uploaded an image of their passport in advance of the day of flight.

American has made the app, complete with passport scanning capabilities, available for both iOS and Android mobile devices.