A data breach of significant size at British Airways has compromised the financial details of thousands of customers it has emerged.
CEO of the airline, Alex Cruz, told the BBC that the airline’s website was hacked by individuals in what the executive called a “sophisticated, malicious criminal attack”.
BA has admitted that the financial and personal details of its customers have been compromised. 380,000 transactions were affected as part of the breach, but passport and travel details were not disclosed.
According to the BBC report, the hack took place between late in the evening on August 21 and late in the evening of September 5.
Shares in parent company, IAG has fallen by 3.1% this morning, Friday September 7.
A statement from the airline read: “British Airways is investigating, as a matter of urgency, the theft of customer data from its website, ba.com and the airline’s mobile app. The stolen data did not include travel or passport details.
From 22:58 BST August 21 2018 until 21:45 BST September 5 2018 inclusive, the personal and financial details of customers making bookings on ba.com and the airline’s app were compromised.
The breach has been resolved and our website is working normally.
British Airways is communicating with affected customers and we advise any customers who believe they may have been affected by this incident to contact their banks or credit card providers and follow their recommended advice.
We have notified the police and relevant authorities.
Alex Cruz, British Airways’ Chairman and Chief Executive said “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”