Baku airport and Azerbaijan Airlines partner up with Amadeus

posted on 9th July 2019 by Justin Burns
Baku airport and Azerbaijan Airlines partner up with Amadeus

Baku’s Heydar Aliyev International Airport in Baku has partnered with Amadeus to implement its core airport IT management systems becoming the first cloud-based airport.

Meanwhile, national carrier Azerbaijan Airlines is also implementing Amadeus Altéa Passenger Service Systems (PSS) and Revenue Management solutions.

Amadeus said that this “powerful combination” of its technology will bring great benefits to Azerbaijan’s airport and airline infrastructure.

Heydar Aliyev International Airport will utilise Amadeus’ Airport IT technology including all its core airport management systems such as an operational database, resource management and flight information display systems.

The airport will also deploy its key passenger processing systems using Amadeus’ cloud-based Airport Common Use Service. The move represents the first time an airport has relied on the cloud to deliver all its core systems.

Baku’s airport will now be working from a single, consistent view of operations without the need for manual updates. The move will mean real-time awareness of airline schedule changes thanks to automated updates to the system.

Amadeus said Baku can flexibly scale passenger processing services up or down depending on demand, and is also equipped for innovative new approaches such as off-site check-in. 

Azerbaijan Airline’s signature for the Amadeus Altéa PSS will allow the airline to streamline its reservation, inventory, departure control and ticketing systems. In addition, the carrier has signed for Amadeus Altéa Revenue Management, which draws on real-time data from multiple sources and AI-based forecasting techniques.

Azerbaijan Airlines chief executive officer, Jahangir Asgerov said: “We are eager to accelerate travel growth in Azerbaijan and technology allows us to do just this. Our partnership with Amadeus will help us develop new revenue streams and improve operational efficiencies.

“Most importantly though, it will enable an improved experience for our customers, throughout their entire journey.”

Heydar Aliyev International Airport director, Teymur Gasanov said: “How many passengers do we expect at any given moment? How many gates will we need today? Has an airline delayed a flight, or changed the aircraft type, and does that require different resources? These are just a few of the questions our multiple teams at Baku can now work more collaboratively to address thanks to our new cloud-based systems. We’re proud to be leading the airport industry in the adoption of cloud computing.”

Amadeus executive vice president of airport IT, Bruno Spada added the company believes that “forward thinking” airports such as Heydar Aliyev International demonstrate the “significant integration, collaboration and mobility benefits” the cloud can deliver.

“Successfully working with Baku to manage both its passenger and operational systems in the cloud is a landmark for Amadeus in the airport industry,” he said.