Denmark’s second largest gateway Billund Airport has implemented Amadeus’ cloud-based technology to underpin its digitalization journey and enhance the passenger experience and process automation.
Via this latest digital technology, passengers can check in and drop their baggage at a self-service kiosk or even at their hotel which is more convenient for passengers, and brings more agility to airports and improves their efficiency significantly.
Billund Airport was originally opened to serve the Lego factory in the town and still operates many charter airlines transporting leisure passengers to nearby Legoland. These charter flights will now be handled through Amadeus’ Altéa Departure Control System. With this roll-out, self-service bag drop and online check-in are offered to passengers of both charter and scheduled flights.
As part of its strategic move to cloud technology, the airport has also adopted the Amadeus Baggage Reconciliation System which is fully integrated with airline and ground handler systems. This innovative solution uses real-time data to track passengers’ luggage, thus increasing traceability and reducing instances of mishandled bags.
It also enables Billund’s airline customers to comply with IATA’s Resolution 753, which requires airlines to maintain an accurate inventory of baggage data at key stages of the journey.
Billund Airport chief operating officer, René Høgh Jensen said: “We design our airport with our passengers in mind. This modernization of technology allows us to improve the experience for our passengers today, and ensure we are able to meet capacity demands in the future.
“We found in Amadeus the right IT partner to upgrade the quality of our processes and reach a new stage on the journey towards complete digitalization.”
Amadeus head of airport IT, Yannick Beunardeau added: “Amadeus always aims to support its customers with the right technology to meet their business needs.
“We are pleased to help Billund deliver a modern self-service capability that’s on par with Europe’s largest airports. That’s the power of a cloud-based infrastructure that can be easily deployed in a short period.”