Australia’s third busiest gateway Brisbane Airport has selected SITA as its technology partner as the airport continues its growth and transformation plans.
The new agreement will see SITA develop and extend the technology it provides for passenger, baggage and airport services to support Brisbane Airport’s commitment to service.
The five-year agreement continues the airport’s close partnership with SITA which has successfully been in place for more than 20 years. Today, Brisbane Airport operates 24 hours a day, seven days a week and SITA provides world-class technology with round-the-clock service support.
This includes SITA AirportConnect Open – its common-use platform and self-service bag drop and check-in, which ensure that Brisbane Airport runs smoothly for the 32 airlines that use the airport to fly to 81 domestic and international destinations.
Brisbane Airport Corporation Pty Limited (BAC) general manager, Stephen Goodwin said: “BAC has chosen SITA as an ongoing partner because they share our values around collaboration, innovation and a focus on the customer. This focus will help us with our overarching gateway strategy and help us to continually improve as we focus on becoming a world class airport.”
Brisbane Airport has more than 23 million passengers each year amd in recent years, it has introduced ground-breaking technology to transform the passenger experience.
This has included Australia’s first self-service bag drop and the first introduction of biometric technology, SITA Smart Path which offers secure, seamless travel through the airport.
SITA president of APAC, Sumesh Patel said: “We are proud to extend our partnership with Brisbane Airport which has spanned more than two decades. Brisbane Airport is an innovator, leading with services from bag drop to biometrics. We are looking forward to continue to address the airport’s challenges and meet its evolving needs as it continues its 3.4 billion-dollar transformation over the next few years.”