British Airways offers its customers a new fast bag-drop before check-in

posted on 15th July 2021 by Eddie Saunders
British Airways offers its customers a new fast bag-drop before check-in

British Airways has teamed up with AirPortr to create new convenient fast bag drop areas before heading to the departures concourse at British Airways’ London flagship Terminal 5 at Heathrow airport.

With the first drop-off point planned at the Heathrow Express train platforms, customers will be able to quickly and securely drop-off their luggage at peak times, before travelling bag-free straight through to security.

AirPortr’s team seal, secure, and check in bags for customers’ flights, before being collected from the reclaim at their destination.

Customers can also choose to book luggage collections from their home address, from £19.

Tom Stevens, British Airways’ Director of Customer Experience said: “Ahead of July 19, we have been busy investigating and trialling ways to ensure that we can offer our customers the smoothest journey through the airport possible.

“We believe this contactless initiative with AirPortr allows our customers to avoid baggage check-in queues and move through the airport without the hassle of carrying luggage, as well as offering the reassurance that we are doing everything we can to ensure the safe delivery of their bags from doorstep to destination.”

Randel Darby, CEO and Founder of AirPortr Technologies said: “We’re proud to be able to play our part in helping British Airways and its customers with the restart of international travel this summer.

“Seamless, contact-free journeys through the airport are in everyone’s best interests and removing bags from the equation makes this possible for many more people.

“As the specialist in this space, we’re excited to be working with British Airways once again to lead development of innovative new baggage solutions, for the benefit of customers travelling in a post-pandemic world.”

As well as the AirPortr’s luggage service, British Airways also offers a special twilight baggage drop service the night before travel from Heathrow Terminal 5, when customers are able to deliver their bags to the airport terminal between 4 and 9pm the day before they travel.