British Airways resolves IT issues that led to cancellations at Heathrow

posted on 19th July 2018 by Justin Burns
British Airways resolves IT issues that led to cancellations at Heathrow

British Airways said today that it had resolved an IT issue overnight which led to the cancellation of flights at Europe’s busiest passenger hub Heathrow Airport.

The carrier said it was trying to minimise any further disruption to its schedule. A number of the airline’s services scheduled to depart this morning were cancelled after the IT problems with a supplier’s IT systems affected flights last night.

British Airways tweeted yesterday evening: “We are experiencing disruption to our flights as a result of an issue with some of our IT systems. We are working hard to urgently resolve the matter and are sorry for the disruption to some customers’ travel plans.”

The airline is owned by IAG and suffered a massive computer system failure in May 2017, caused by a power supply issue near Heathrow, which stranded 75,000 customers over a busy holiday weekend.

Passengers at Heathrow’s Terminal 5 described chaotic scenes yesterday as people tried to catch flights and complained there was a lack of information from the airline.