British Airways has scrapped a controversial rule that barred its pilots and cabin crew from drinking anything other than water while in uniform in public spaces, following fierce backlash from staff and unions.
The policy, introduced in early September, was abandoned just days later after employees branded it impractical and demoralising.
Under the rule, crew were only permitted to drink water “discreetly” in areas such as airport terminals, with tea, coffee and soft drinks restricted to staff cafeterias or restrooms.
BA said the measure was intended to maintain a professional image, but unions argued it ignored the realities of long shifts, jet lag and tight schedules, where caffeine is often essential for alertness.
The ban formed part of wider appearance and conduct guidelines that also included tighter social media rules and restrictions on commuting in uniform.
However, the drinks rule sparked the greatest criticism, with staff accusing the airline of micromanagement.
Unions welcomed the swift U-turn, describing it as a victory for common sense and for employees already under strain from long hours and operational pressures.
