British Airways suffers another IT glitch grounding flights globally

posted on 7th August 2019 by Justin Burns
British Airways suffers another IT glitch grounding flights globally

Embattled British Airways has today suffered another IT glitch grounding flights at London airports that it operates from.

BA customers at the majority of British airports reported being unable to check-in or were stuck on aircraft for hours as they were unable to take-off.

From Heathrow, reports claim 84 flights to/from were cancelled today after the systems failure. 15,000 passengers have been grounded including on mid-haul flights to Athens, Istanbul, and Larnaca. Some flights from Gatwick were also cancelled.

Huge queues have reportedly also formed at BA’s desks across the UK at London Heathrow Airport, London Gatwick Airport and London City Airport.

BA passengers as far afield as Tokyo, Delhi and across Europe also reported problems this morning with many stuck on the tarmac.

The airline has been dogged by IT problems since upgrading its systems in 2017 with the worst failures hitting up to 75,000 people. 

BA said the systems problems has hit check-in and flight departures and customers will be offered alternative flights over the coming week.

BA said in a statement: “We are working as quickly as possible to resolve a systems issue which has resulted in some short-haul cancellations and delays from London airports.

“A number of flights continue to operate but we are advising customers to check for the latest flight information before coming to the airport.

“We are offering customers booked on short-haul services departing from Heathrow, Gatwick and London City today, the opportunity to rebook to another day.”

BA is also facing a record fine of £183 million for last year’s data breach of its security systems and ahs lodged an appeal against the decision.

The carrier is also facing strike action by its pilots and has lost a Court of Appeal bid to block them taking strike action in a dispute over pay.