Budapest Airport has won the award for ‘Best Airport in Eastern Europe’ for the seventh time this year. The Skytrax Award, handed out at the World Airport Awards, is one of the greatest accolades in the industry as it is decided by passengers themselves, based on tens of thousands of evaluations from across the world.
Budapest, which celebrates its 70th birthday this year, has now won the award for ‘Best Airport in the Region’ for a record seven consecutive years. The award was handed over by Skytrax, as part of the World Airport Awards, unconventionally, in virtual form.
On the occasion of the handover, Edward Plaisted, the CEO of Skytrax emphasised that Budapest Airport has good reason to be proud of the accolade, as it has proven to deliver high quality passenger services for seven years now, based on the feedback of travellers flying in the region. Passengers especially appreciated Budapest’s extensive route network in 2019; the airlines operating to the airport and the routes available satisfy the needs of the most diverse travellers.
The World Airport Awards is one of the most prestigious award ceremonies in the aviation sector. Every year, the Skytrax Award is decided completely independently from airports, by passengers, as part of a satisfaction survey where travellers are asked about airport services, check-in, the quality of passenger services and security standards, amongst other things.
“I am delighted that we have managed to retain the ‘Best Airport in the Region Award’ for several years. The award confirms that Budapest Airport has made great progress in improving the passenger experience last year as well. Passengers clearly feel and appreciate the increase in service quality,” emphasized Dr. Rolf Schnitzler, CEO, Budapest Airport. “The aim of our developments is to continuously improve passenger convenience and satisfaction. I am proud of my colleagues, the BUD team, with whom we will continue our work to provide the best services to passengers going forward,” he added.
“Besides being a source of great pride, winning the Skytrax Award again gives us extra strength and stamina in these tough times; moreover, it confirms that Budapest Airport remains on the right track in the area of passenger experience improvements,” summarised Kam Jandu, CCO, Budapest Airport.