Sourcing and delivering component parts for aircraft takes skill and organisation.
Aircraft maintenance engineers know only too well how time consuming it can be to find the right part, in the right place, at the right time while dealing with the complexities of managing numerous parts providers.
While having access to a basic fly-away kit onboard is important, appointing a component supply specialist has long been the most sensible option for cost-effectively managing and storing inventory and organising repairs efficiently.
Jim Scott, founder of component solution specialists Artemis Aerospace, explains what to look out for in your component supplies company and how aircraft maintenance engineers can avoid unnecessary delays and frustrations.
Time is critical
Commercial airline flight schedules have little room for flexibility – delays and cancellations cause frustration for passengers and affect airline revenue.
Whether you have a critical deadline, or an AOG, finding a solution fast is essential to avoiding the cost implications that come with an aircraft that is out of action.
A component supply company that offers global knowledge and proactively finds solutions is therefore essential.
While many providers of component parts will stock inventory and are happy to arrange delivery, if parts aren’t available and the supplier is unable or unwilling to help, then it can be frustrating and time-consuming tracking parts down.
Working with a component specialist who instinctively finds best case solutions to fit with timescales and budgets, like Artemis Aerospace, will relieve the pressure on maintenance engineers and ensure an aircraft is flying again as soon as possible.
For absolute reassurance, ask to speak to other customers who can supply testimonials about the level of support provided – good suppliers will always be willing to share this information and offer case studies of other work they’ve undertaken.
Get a dedicated account manager
Any component supply company worth its weight should be able to provide a dedicated account manager to handle all areas of an enquiry from initial quote to final invoicing.
Not only does this save time, it also means that building this relationship will result in more knowledge and insight of your specific requirements, ensuring that requests are tailored to your needs seamlessly and without interruption.
Ensure there’s 24/7/365 support
Dealing with call centres or being greeted by messaging services is frustrating, inefficient and can cause unnecessary delays.
A component supply specialist that offers support 24 hours a day, 7 days a week, 365 days a year should therefore be a given.
The best ones will offer telephone lines that go straight through to an aviation expert so that help and information is available as and when required, no matter what.
Component repairs without the compromise
Reliability and quality are key when it comes to ensuring component repairs aren’t compromised.
A good component supply specialist will not only work with a global network of reliable OEMs and independent agents, they will have also done the groundwork in assessing their capabilities and warranty guarantees and be able to determine the best possible solution.
For more information about Artemis Aerospace, visit www.artemisaerospace.com.
