Denver International Airport (DEN) has successfully completed Phase 1 of its Great Hall Project.
The newly renovated Level 6 has received rave reviews from passengers and airline staff ahead of the travel season specifically praising the user friendliness of the 86 new self-bag drop (SBD) systems developed by Materna IPS.
The unique hybrid self-bag drops are also equipped with counters and can be operated by the airline staff, when needed.
Materna IPS developed the self-service systems according to the exact requirements of the airport with various partners and equipped them with state-of-the-art technology.
This project is the largest and most extensive hybrid self-bag drop (SBD) installation in the United States.
The systems went live with Southwest Airlines early in November 2021 followed by United Airlines a week later.
Within the first two weeks, over 35,000 bags have been processed with the newly integrated automatic baggage handling system.
The Materna IPS systems were able to decrease the average passenger transaction time at DEN by nearly 50% during this period.
In addition to the hardware solution, Southwest Airlines will be using the Materna IPS SBD Application to operate the new automated baggage handling process.
Materna IPS will also be responsible for hosting the self-bag drop system within the AWS Cloud where the availability and functionality of the SBD units are constantly monitored.