Ground Services

dnata launches new resource management system in Dubai

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dnata has launched a new resource management system in Dubai which includes a leading-edge software platform and advanced analytic tools.

The aviation service company said the new system will help optimise operations and efficiently manage its 20,000 employees and resources at Dubai International Airport and Dubai World Central.

The implementation of dnata’s new resource management system is expected to significantly enhance operational efficiency, improve employee productivity and support better on-time performance.

The new platform will also allow dnata to apply further innovative technologies in its operations, including artificial intelligence-driven solutions and autonomous vehicles, in the next years.

The new system will be gradually implemented across dnata’s ground handling and cargo operations from June 2019.  The technology will be provided by INFORM, a supplier of resource management systems to ground operations.

dnata divisional senior vice president, UAE airport operations, Steve Allen said: “Innovation is at the heart of dnata and is key to deliver the next generation airport experience in Dubai. Our new, cutting-edge resource management system will enable us to plan and manage the world’s largest ground handling operations at a level never seen before in the industry.

“The new system will improve efficiency across our operations, which will benefit all dnata stakeholders, including our customers, suppliers, employees, as well as Dubai passengers.

“We continue to invest in our people, processes and technology to ensure the best possible service for our airline customers and their passengers.”

dnata provides services to a total of over 120 airlines operating from the UAE. Every day, the company’s employees assist over 240,000 passengers, move 2,000 tonnes of cargo and prepare more than 10,000 inflight meals in the country.