As part of an extensive modernization project, Düsseldorf Airport (DUS) decided to implement several check-in and self bag drop systems.
Düsseldorf Airport is one of the largest airports in Germany and an important gateway for the Rhine-Ruhr region, one of the strongest economic areas in Europe.
After welcoming more than 16 million passengers last year following the pandemic, the airport expects to welcome around 20 million passengers in 2023.
The airport is focusing on future-proof innovations to offer passengers more comfort, better service and a smoother travel experience.
Self-service technology for modern passenger handling
The German provider Materna IPS was commissioned to install several check-in as well as self bag drop kiosks in Düsseldorf.
As part of a two-step bag drop process, the check-in kiosks do not only allow passengers to check-in on site but also print out their bag tag at this touchpoint.
For passengers that are already checked in, additional kiosks are available for issuing bag tags. In the second step the baggage is dropped at one of the self bag drop systems.
Dividing the process into several steps has the advantage of shortening waiting times and cope with passenger volumes during peak times. The systems will be installed in different phases throughout the year.
Due to their innovative design the kiosks blend seamlessly into the modern environment of the airport. In addition, the systems are designed to adapt to the individual, technical requirements on site, thus ensuring maximum flexibility.
“We are delighted to have Materna IPS as a partner from the region who will support us with their technological know-how to make our passenger handling even better,” explains Lars Redeligx, Managing Director of Flughafen Düsseldorf GmbH.
Dr. Georg Oschmann, Managing Director of Materna IPS, emphasizes the good cooperation with the airport and looks forward to equipping DUS with the latest passenger handling technologies. “I’m convinced that adding Materna IPS self-service technologies will complete the forward-looking strategy of the Düsseldorf airport.”