easyJet opens new AI equipped operations control centre

image credit: easyJet

easyJet has opened a brand new operations Integrated Control Centre (ICC) in Luton to manage its daily flight programme of around 2000 flights.

The new centre has embedded AI into its day to day practices to aid faster and better decision making to help improve the customer experience.

For example, tools to help predict standby crew requirements and a crew planning tool which helps to recommend and select the best crew options for the needs of the operation.

More than 250 specialists work in the 24/7 control centre managing more than 340 easyJet aircraft flying up to 300,000 customers to 35 countries on more than 1000 routes to 155 airports every day.

The new facility houses experts working across the operation to get flights off the ground and to their destination, safely and on time.

Roles in the centre range from route planners, crewing teams to ensure pilots and crew are correctly allocated to flights, teams dealing with aircraft allocation and aircraft maintenance as well as live customer communications.

easyJet have provided teams with a new generative AI tool called Jetstream, which gives them instant access to policies, procedures and information which will enable them to solve operational issues as they occur.

And in the coming months, easyJet plan for the AI-led technology will be placed in the hands of their crews as well.

Johan Lundgren, CEO of easyJet, commented: “We are really pleased to have our new operations control centre up and running in time for the summer season ramp up, providing our operational team with a modern and bespoke facility from which to manage up to 13,000 flights a week.

“At easyJet, we saw the potential early on for data to improve customer experience and operational efficiency which could help us provide a better flying experience for our customers, crew and pilots.

“And while you can’t always see it, the technology is already hard at work in the air and on the ground helping us predict exactly what food and drink we need for certain routes while minimising food waste, aiding predictive maintenance decisions and helping us to ensure we have the right aircraft on the right routes to best match demand.

“We continue to invest in and deepen our knowledge and use of AI, with a rapid deployment team working on 250 live use cases across our operations and scheduling, customer service, the booking experience and easyJet holidays.”

Gill Baudot, Director of Network Control, for easyJet said: “Each and every day my whole team are responsible for, and entirely focused on, safely getting more than a quarter of a million passengers to their destinations, navigating the many and varied challenges that Europe’s busy and complex airspace can bring.

“Providing our people with generative AI solutions at their fingertips helps to speed up decision making to solve operational issues as they occur and we can see many ways to further build on the progress we have already made and enhance this in the near future.”