Edinburgh Airport, which handled 14.7 million passengers in 2019, has again renewed its third-party Oracle support contract with Spinnaker Support.
The support has already enabled Edinburgh Airport to reduce its Oracle Database maintenance spend by 60% which has been reinvested into remote working projects.
Edinburgh Airport is highly dependent on its Oracle Database, which is core to the smooth operation of the airport ensuring that passengers and their belongings safely arrive at their planned destinations.
Ensuring the security and maintenance of this operation-critical Oracle Database is deemed a high priority.
Denis McIlroy, head of IT at Edinburgh Airport, commented: “We initially engaged with Spinnaker Support to increase our flexibility and reduce support fees.
“The pandemic had a predictable impact on the aerospace industry, putting a number of workers on furlough and increasing strain on the airport.
“Spinnaker has not only been incredibly reliable but has also continued to prove their excellence and knowledge around our Oracle Database.
“Ticket response time due to their 24/7 remote specialists is measured in minutes and speedy resolutions means we can concentrate on our core business.”
Edinburgh Airport’s Oracle environment is hosted off-site and is supported by Spinnaker Support remotely.
“The picture that Edinburgh Airport paints with Oracle is by no means an isolated one,” commented Martin Biggs, VP & GM EMEA at Spinnaker Support.
“We speak to many organisations that pay cumulatively increasing costs for what appears to be ‘limited’ support. With Covid-19 putting increasing pressure on organisations to find cost savings wherever feasible, being able to get more for less with third-party support is a logical conclusion.
“We’re excited to be continuing our work with Edinburgh Airport. Our engineers and customer success teams have worked extremely closely with the Airport’s IT team.
“There’s a real partnership between us, and the team at Edinburgh Airport value us like an extension to their own IT team.”