Ground Services

Emirates celebrates record-breaking winter for baggage handling

Emirates, one of the world’s leading airlines, has marked its busiest winter for baggage handling in the past three years, according to recent statistics.

From September 2023 to January 2024, Emirates has maintained an impressive track record, handling an average of 2.7 million bags each month from Dubai to its extensive network of 140 global destinations.

Remarkably, the airline has achieved a staggering 99.9% success rate in ensuring that baggage reaches its intended destination on time.

The journey of a passenger’s luggage with Emirates involves a meticulous process, involving various stages and interactions with Emirates’ dedicated team.

From the initial check-in to high-tech security scans in the “Boss Room,” and finally loading onto aircraft, every step is carefully managed to guarantee a smooth travel experience for customers.

While occasional delays may occur due to unforeseen circumstances such as torn baggage tags or transfer flight delays, Emirates has implemented sophisticated systems to swiftly address such issues.

These include the Baggage Handling System by Dubai Airport, the Baggage Reconciliation System by dnata, and Emirates Bag Connect, an innovative tool providing real-time tracking of baggage status via the Emirates app and website.

Emirates’ commitment to excellence extends beyond technology to comprehensive staff training programs.

Ground handlers and operational staff undergo rigorous training to ensure adherence to the highest standards and familiarity with the latest systems and procedures.

With an exemplary baggage mishandling rate of just 1.3 in 1000 at the Dubai hub, Emirates sets the benchmark for quality service in the airline industry. Even globally, the airline boasts an impressive 91% rate of reuniting delayed bags with their owners within 72 hours, reflecting its dedication to customer satisfaction.

Emirates attributes its success in baggage handling to continuous innovation and investment in cutting-edge technology tailored to its specific needs.

This commitment, coupled with seamless collaboration between Emirates, dnata, Siemens technology, and Dubai Airports, ensures that passengers and their luggage “fly better” with Emirates, reaffirming its position as the world’s largest international airline.

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