Emirates is gearing up to launch the world’s first ‘biometric path’ which will offer its customers a smooth and seamless airport journey at the airline’s hub in Dubai International Airport.
Utilising the latest biometric technology – a mix of facial and iris recognition, passengers can soon check in for their flight, complete immigration formalities, enter the Emirates Lounge, and board their flights, simply by strolling through the airport.
The latest biometric equipment has already been installed at Emirates Terminal 3, Dubai International Airport. This equipment can be found at select check-in counters, at the Emirates Lounge in Concourse B for premium passengers, and at select boarding gates. Areas where biometric equipment are installed will be clearly marked.
Trials for the Smart Tunnel, a project by the General Directorate of Residence and Foreigners Affairs in Dubai in collaboration with Emirates, was launched on 10 October. It is a world-first for passport control, where passengers simply walk through a tunnel and are “cleared” by immigration authorities without human intervention or the need for a physical passport stamp.
Once its internal tests are completed, Emirates will shortly launch trials for biometric processing at the other key customer points at the airport – check-in, lounge, and boarding gate – and subsequently at transit counters/gates, and for its chauffeur drive services. All biometric data will be stored with GDRFA, and customers invited to participate in the trials will be asked for their consent.
Emirates’ executive vice president and chief operations officer, Adel Al Redha said: “Guided by our chairman His Highness Sheikh Ahmed bin Saeed Al-Maktoum, Emirates continuously innovates and strives to improve our day-to-day business.
“After extensive research and evaluation of numerous technologies and new approaches to enhance our passenger journey, we are now satisfied with the preliminary work we have carried out and are ready to commence live trials of the world’s first biometric path at Emirates Terminal 3.”
Emirates said the ‘biometric path’ will improve customer experience and customer flow through the airport with less document checks and less queuing. Eventually, the ‘live’ passenger tracking capability will also improve security and the airline’s ability to deliver even better and more personalised services. For instance, enabling the Emirates airport team to locate and assist ‘late’ customers who would otherwise miss their flights.