gategroup has extended its working relationship with Italian national flag carrier Alitalia by signing a long-term agreement to provide catering services to its domestic and international flights from Rome Fiumicino Airport.
The two companies have already worked together to develop and execute an innovative catering model for all flights departing on other locations than Rome (FCO) in Italy, which was implemented in December 2017.
By working in close partnership with the Gate Gourmet team in Italy, Alitalia is now able to operate from five locations (Rome Fiumicino, Milan Linate, Milan Malpensa, Catania and Palermo), increasing significantly the logistic efficiency.
The contract will extend the business relationship to Alitalia’s hub at Rome (Fiumicino) from which Alitalia operates 16 long-haul flights and 189 short and medium-haul flights per day. At Rome Fiumicino, Gate Gourmet Italy will serve Alitalia in a new, dedicated 8,000 square metre facility which employs approximately 300 staff.
gategroup chief commercial officer, Federico Germani said: “Both our companies share a passion for enhancing and improving the customer experience, which is further amplified by the rich culinary heritage of Italy.
“The desire to develop and improve every aspect of the service officering was key to the successful, swift and seamless set up of the new facility. We are honored to have been able to meet Alitalia’s high culinary standards as part of enhancing the customer experience.”
Alitalia’s CPO, Valerio Dal Monte added: “The choice of Gate Gourmet was based on its ability to support Alitalia achieve its strategic targets of increasing customer satisfaction and logistical efficiency. Their culinary excellence, innovative new concepts and retail experience enables us to accelerate the change process.”