Hamad International Airport Rolls Out New Navigation And Digital Customer Service Solution

posted on 2nd August 2023 by Eddie Saunders
Hamad International Airport Rolls Out New Navigation And Digital Customer Service Solution

Hamad International Airport (DOH) is elevating its passenger’s airport experience with the introduction of innovative digital wayfinding.

QR Codes are leveraged to provide easy to use wayfinding solution through different digital touchpoints conveniently located across the airport’s expansive terminal.

Whether trying to navigate from ORCHARD to LampBear, wanting to try one of the many dining or retail experiences at the airport or finding a departure gate, passengers will experience frictionless wayfinding.

The QR Codes are available across the airport through Flight Information Display Screens, Passenger Digital Assistance Kiosks and other key touchpoints, to further assist passengers with their wayfinding requirements.

The new digital solution is compatible with all mobile devices and passengers can seamlessly connect to Hamad International Airport’s next generation Wi-Fi to use this service.

Commenting on this new digital service, Mr. Suhail Kadri, Senior Vice President of Technology and Innovation at Hamad International Airport said: “We are constantly reviewing and evaluating our multiple digital touchpoints for passengers to ensure we meet their requirements.

“By investing and utilizing the latest innovative technological solutions and listening to global passenger requirements at our airport, we will continue to set and exceed industry standards.”

Digital Concierges located at ORCHARD include information about retail and F&B offering, flight information, relaxation and rejuvenation options and attractions at the airport.

Travelers can scan the QR code to navigate to their chosen point of interest on their mobile.