IATA’s new director general Willie Walsh has vowed to renew the association’s sense of purpose by better serving and representing its airline members.
Speaking at an online CAPA Live event, the former IAG boss said having previously served as a board member on the association he has a bit more familiarity with it than if the airline group had simply had membership.
Now, having fully immersed himself in the workings of IATA after taking up the role in November 2020, he has pledged to rethink how it operates to the benefit of members.
Walsh said: “We’ve got a very dedicated people but it is a bureaucratic organisation, which I don’t think it needs to be.
“Sometimes it is inwardly focused. Again, I’m not sure that isn’t the right thing. And I think there are times when I had just forgotten why it’s here. We’re here to serve and represent the airline members.
“I don’t see IATA as the leader in the industry or the leader of the industry. I think IATA takes the lead when the industry wants us to lead and there will be some issues, when that is the case.
“But in the main, we’re here to serve and to represent the members. And everything we do, whatever we will do while I’m here, would be very much focused on that.”