Airlines

Irish aviation industry unites in crack down on ‘unruly’ passengers

Irish aviation industry unites in crack down on 'unruly' passengers
Aer Lingus, Ryanair and Swissport are among the signatories of the agreement (Image credit: Daniel Avram/Adobe Stock)

The Irish aviation industry has launched a new campaign aimed at tackling passenger misconduct as it emerges disorderly behaviour tripled between 2019 and 2023.

Irish airlines, airports, the Irish Aviation Authority (IAA), ground handlers and international aviation organisations have signed a joint declaration to crack down on badly behaved travellers.

IATA, EASA and An Garda Síochána (the Irish national police and security service) also signed the declaration.

According to RTE, it sets out that the industry will tackle passenger misconduct by increasing its ability to ban travellers through no-fly lists and ensuring police are informed of all criminal activity.

The declaration will also enhance training for cabin crew and improve communication to passengers to prevent misconduct.

In a joint statement, signatories said that between 2019 and 2023 the number of cases reported of poor passenger behaviour tripled – which includes intoxication, aggressive or inappropriate behaviour and failing to meet the commands of cabin crew.

The statement read: “The signatories of the joint declaration will not tolerate any behaviour that has the potential to disrupt the passenger experience, impact the safety of the cabin crew and airport staff or create a safety risk to the aircraft and those on board the flight.”

“This includes physical and sexual assault, threatening and abusive behaviour and generally disruptive acts.”

Kenny Jacobs, CEO of daa, the operator of Dublin and Cork airports, stated that like every airport, there are sometimes a few “bad eggs” whose behaviour affects other travellers.

He said: “We want our airports to be enjoyable and stress-free for passengers and we’re pleased to see the sector coming together to tackle the issue of unruly and dangerous behaviour.”

Other companies who signed the agreement include Aer Lingus, Ryanair, Sky Handling Partner, Swissport and AirNav Ireland.

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