dnata, one of the world’s leading air services providers, has marked an important milestone in its ongoing commitment to safety and security in the USA. The International Air Transport Association (IATA) awarded dnata USA the IATA Safety Audit for Ground Operations (ISAGO) Registration, following the successful completion of a comprehensive audit of the company at its Orlando Headquarters and its ground-handling operations at San Francisco International Airport (SFO).
“We are delighted to be awarded IATA’s ISAGO Registration in the United States,” said David Barker, Chief Executive Officer of dnata USA. “We are dedicated to delivering world-class safety performance, and consistently invest in training, processes and technology to ensure the highest standards across our operations. We are focussed on developing a culture where our team members possess the skills and knowledge and are empowered to work safely. The achievement of this prestigious industry certification is a testament to our commitment to the highest levels of safety and training.”
“It has been a privilege to be part of this evolution and to see the capability of the team realized,” said Gino Matteoni, Senior Vice President of Safety and Training of dnata USA. “Safety is a team sport which requires fervent participation and engagement. This milestone is a reflection of our continuous pursuit of perfection.”
dnata provides a range of ground, passenger, and cargo handling services to more than 60 airlines at 27 airports in the United States. dnata USA’s customer-oriented team consists of over 3,000 aviation professionals, who assisted over 30 million passengers, ensured the smooth operations of 80,000 flights, and handled 800,000 tons of cargo in 2019.
ISAGO is an audit program for ground-handling companies serving airlines at airports covering the areas of organization and management, load control, passenger and baggage handling, aircraft handling and loading and aircraft ground movement. It offers benefits to airlines, ground handlers, regulatory as well as airport authorities. These include safer ground operations, fewer accidents and injuries, elimination of redundant audits, reduced costs, less damage and fewer audits, a uniform audit process and harmonized standards, improved safety oversight, harmonized auditor training and qualifications, improved quality standards, and enhanced understanding of high-risk areas within ground operations.