Skyserv chooses Amadeus platform to drive ground handling performance

posted on 20th August 2019
Skyserv chooses Amadeus platform to drive ground handling performance

Greek ground handler Skyserv has chosen Amadeus’ Altéa Departure Control for Ground Handlers for its 37 airports to “ensure highly punctual services and to improve the passenger experience”.

The independent handler has partnered with the IT company to implement the specific ground handling module of its Altéa Departure Control System (DCS) for handling both passengers and flights.

Amadeus said Skyserv can scale operations with confidence now its agents are empowered with modern technology that helps them deliver on the specific needs of their airline customers.

The unique business rules of each of the 150 airlines Skyserv handles are now readily available to handling agents through graphical prompts when serving passengers in one single solution.

For airlines, this translates as additional ancillary revenues and a more consistent brand experience as policies around excess baggage, upgrades and cancellations are made available to agents and delivered as part of the airports’ experience.

Following the implementation, Skyserv is now able to manage load control operations from a single location instead of 37 different airports as in the past. It means delivering both a reduction in cost and greater efficiency, ensuring more punctuality and the delivery of a better experience for travellers.

Skyserv also now benefits from further innovations to the platform being easily integrated without the hassle of installing local software upgrades, such as off airport check-in, helping to make Skyserv a more flexible service provider for airlines and their customers.

Skyserv Information Technology and Telecommunication Manager, Anastatios Stavrakakis said: “By leveraging the latest in technological innovation, we can ensure we continue to deliver the highest quality service for airlines, airports and passengers. Amadeus shares our vision and its systems are a long-term choice for improving the value we deliver to carriers.”

The migration to the new system involved 150 airlines, 37 different airports and was completed in a three-month timescale preventing any interruption to Skyserv’s service.

Amadeus Vice President for Airport IT EMEA, Yannick Beunardeau added: “Skyserv’s legacy DCS was due to be decommissioned and that meant our teams had to work closely to ensure the successful migration.

“We’re pleased to partner with the leading ground handler in the region and we share Skyserv’s belief that technology can help all partners at the airport collaborate more closely for the ultimate benefit of the traveller.”

Amadeus Altéa Departure Control for Ground Handlers is now used by more than 125 ground handling firms and across the world enabling 1.6 billion passengers boarded in 2018.