After more than 20 years of successfully serving airports worldwide in the terminal operations market T-Systems, the business customer arm of Deutsche Telekom, has moved into the ground handling market with a state-of-the-art ground handling management product.
Called GHAMS – Ground Handling Management Software – the module-based product contains a powerful multi-station planning module for resource planning (staff and GSE) and tender calculation, a rostering module, an operations management module for daily dispatching in combination with the support of mobile devices for progress and service recording. It also has an analytics engine allowing the generation of reports and analyses in real time.
An initial user of the software is Acciona Airport Services at Berlin Tegel TXL airport.
The backbone of the product is a root module serving data for all operations modules to ensure information integrity. The product runs on a software as a service (SaaS) basis in one of Germany’s most modern data centres and can be hosted at the ground handler’s data centre as well.
Suits all sizes
A pay-per-use pricing scheme enables ground handlers to flexibly fit the cost of their ground handling IT system to the development of their business. The product suits all sizes of ground handling endeavours, from small and medium-sized to large organisations. It is part of T-Systems’ integrated aviation product suite for resource and workflow management.
Acciona and T-Systems have collaborated on the development of a ground handling management product for four years.
“The jointly developed product is ideally tailored to the ground handling process. The continuity of the workflow allows us to do our job more efficiently, starting with planning, operations and the subsequent flow of the information into the analytics module, which in turn allows us to optimise the following periods,” says Stefan Würdig, Director Operation German Stations at Acciona.
The first version of the product only required 18 months to go live in TXL. Since the end of 2014 the complete product has been successfully employed by all of Acciona’s departments.
A PRM service is just a matter of configuration, mobile printing on the ramp without the installation of a laptop or mini-server in the ramp vehicle has been proven and is ready to be developed, and the usage of smart watches instead of mobile phones or tablets for progress and service recording is under development and ready to go live.