SUMMER 2016 / AUTUMN 2016

issue 21

In this issue, we look at Canada, the host country for the IATA Ground Handling Conference. We track down Forsyth Black, the new broom at the head of menzies aviation. Fancy pitching to Finnair to be a new contractor? We show you how.

We consider the current state of play for European ground handlers, two decades after the EU liberalised the market. In 2014, London Heathrow Terminal Two opened with a new approach to baggage handling. Some two years after the opening, we ask how it has worked out.

Alongside this, we have our usual round-up of items that are of interest to our ground handling readers.

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Take A Peek

Featured in this issue

  • How Finnair is handled

    Flag-carrier Finnair makes high demands on its third-party airline ground service providers. James Graham talks to Mikko Tainio, head of ground operations, on how to make the grade as a supplier Fi...

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  • Turkish delight for Pegasus Airlines

    Pegasus Airlines is a 26-year-old Turkishlow-cost airline headquartered in Istanbul with bases at several Turkish airports When Pegasus Airlines looks to work with third-party ground handlers, it s...

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  • Pegasus Workshop

    A two-day workshop was staged by Pegasus Airlines to examine and resolve ground handling issues at the Turkish low-cost carrier. The event, held in Istanbul, allowed the airline to meet with third-pa...

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  • European Ground Handling

    Since 1997, the provision of ground handling services in the EU has been covered by Directive 96/67/EC. This was introduced to open up ground handling services to competition, ending the existing mono...

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  • Gourmet dining at 35,000ft

     For the vast majority of passengers airline food is the bland pap served on scheduled flights. For the world’s super-rich elites, airline food can be something else entirely. David Smith tucks in...

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  • New network ideas is the first network for ground handlers, not based on any equity basis, able to provide local expertise aligned with the possibility of offering economic incentives with respect to mul...

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  • Cutting down queues

    Model that predicts time from gate departure to take-off could cut airport congestion, fuel waste and wasted time on the apron Frequent fliers are familiar with long lines at airports: at the chec...

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  • Common use works

    The first flight to arrive at the new Terminal 2 at London Heathrow was United Airlines flight UA958 from Chicago, landing at 5:49am local time on 4 June 2014. With it arrived a new approach to baggag...

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  • Ukraine’s $200 million modernisation bill

    The government of Ukraine plans to invest up to US$200 million in a package of measures aimed at the reforming of the national industry of ground handling and bringing them up to Western standards, wr...

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  • Grounding lost luggage

    Despite concerted efforts by IATA and its member airlines, mishandled bags are still costing the aviation industry in excess of US$2.6bn every year. In addition, in June 2018, IATA’s Resolution 753,...

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  • Competitive ground handling

    The host city of the 29th IATA Ground Handling Conference is Toronto. While it has emerged as a leading global city, it remains very much a Canadian city, home to some of Canada’s most famous icons ...

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  • Delivering perfection – the role of IOT in airports

     Much has been cited about the ‘Internet of Things’ (IoT) and its impact on improving the passenger experience. This article shows that there is huge scope for productivity improvements, cost sa...

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  • Mining gold from the aviation data mountain

    Air ground services companies are experimenting with big data analytics and social media to improve their operational efficiency. Martin Courtney goes digital The aviation industry generates vast qua...

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