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Summer 2018

issue 25

Welcome to the Summer 2018 edition of Airline Ground Services.
This issue was produced in the run-up to the 31st IATA Ground Handling Conference, taking place in Doha on 22-25 April. The association’s Ground Ops team gives us a flavour of what to expect from the gathering – and we bring you interviews from co-hosts Qatar Airways and Qatar Aviation Services.
We also cover the impending entry into force of IATA’s Resolution 753 on baggage tracking. Will the industry be ready in time?
Our regional round-ups for Summer focus on Africa and Europe. While German handler AeroGround gives a particular insight into that market while, many miles away, Malaysia’s Pos Aviation has ambitious plans.
Another topic in this issue is centralised load control, which we consider alongside IATA’s initiative to develop a common Weight & Balance Information Centre.
Readers will also find articles on the importance of ensuring a pleasing aircraft cabin environment; developments in line maintenance; the demands of first-class travellers when it comes to luxury lounges; and how to handle misconnected passengers – as well as disruptive ones.
Finally, we take a look at the place of digital collaboration and consumer technology in today’s ground handling sector.

Happy reading!

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Take A Peek

Featured in this issue

  • Setting the pace

    Mehmet Murat Nursel, senior vice president of QAS, took some time to talk to AGS about the company’s dynamic approach to the ground handling business Established in 2000, Qatar Aviation Services ...

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  • Seamless connections

    Brad Moore, senior vice president Ground Services at Qatar Airways, shares his thoughts about the importance of customer service on the ground as the carrier continues its rapid expansion Aviation ...

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  • Forward thinking

    The 31st IATA Ground Handling Conference, hosted by Qatar Airways and Qatar Aviation Services at the Sheraton Grand Doha Resort & Convention Hotel on 22-25 April, will look into the future of grou...

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  • Under pressure

    With margins still a major concern in some European markets, ground handlers in the region are investing in several business areas to survive and grow while keeping up with constant change Acco...

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  • A long way to go

    Africa has enormous potential in the aviation sector. But a toxic mix of infighting between nations, political corruption, state monopolies and economic mismanagement is holding the industry back. Dav...

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  • Finding a balance

    Siegfried Pasler (managing director AeroGround Munich) and Christian Stoschek (managing director AeroGround Munich & Berlin) talk to AGS about the changing – and challenging – German groun...

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  • Pushing the boundaries

    Woo Kam Weng has been with Malaysia’s Pos Aviation since 1997 (when it was still known as KLAS – KL Airport Services) and was appointed CEO in February 2017. Having seen the company grow and chang...

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  • First impressions count

    You only get one chance to make a first impression, as the saying goes. Carriers who neglect their cabin interiors do so at their peril, as Chris Lewis discovers The cabin interior is the airline...

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  • Complex calculations

    Centralised load control systems (CLC) offer several benefits to airlines, and a new data sharing platform currently in development by IATA could take them to the next level Noting that an airline...

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  • Great expectations

    First-class passengers expect to be bombarded with luxury items when they enter an airport lounge, but that’s no longer enough to satisfy their whims, writes David Smith Designers today have to t...

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  • Aviation needs better interaction

    Martin Courtney looks at how adopting digital collaboration and consumer technology is key to improving operational efficiency for airlines, airports and ground handlers Consumer technology mov...

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  • Blazing a trail

    The UK Aviation Industry Code of Practice on Disruptive Passengers has implications for staff in many areas of the airport environment, including those who work for ground handling agents. Henk va...

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  • Broadening horizons

    The general mood in aircraft line maintenance seems upbeat. Demand is high as the global fleet continues to grow and carriers increasingly outsource their MRO requirements Jim Bickley, general mana...

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  • Satisfaction

    Michael Muzik, senior product manager and consultant at Lufthansa Systems, considers how airlines and their ground handling partners can go beyond classic passenger re-accommodation management Misc...

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  • Industry update

    SGS: 2018 off to a good start On 21 February, Saudi Ground Services Company (SGS) signed a memorandum of understanding (MOU) with Jabal Omar Development for studying the possibility of building a pas...

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