issue 12

2 Handling update

4 IT update

6 Cargo update

8 Routes update

10 Lufthansa: hands off but firmlyin charge on the ground

14 Turkish Ground Services:

16 Norwegian: striving towards being lean

18 Cimber Sterling: a very active partner

20 Travelport: from GDS to DCS and much further

25 Danube Wings: meeting high European standards

26 Air cargo handling conference 2011

32 Allied by quality

34 Aviator: the objectives keep

36 Africa: breeding uniformity out of diversity

41 IATA training: enhancing the offering

44 ASE Group broadens its outlook

46 Doing business within the UK

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Take A Peek

Featured in this issue

  • ASE Group broadens its outlook


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  • Africa: breeding uniformity out of diversity

    There is nothing homogenous about Africa. It is a tapestry of a continent where diversity rules and the natural, political and social landscape is never boring. And yet this continent has to develop ...

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  • Aviator: the objectives keep growing as the business grows

    Aviator was the name assigned at the beginning of this year to the merged constellation of Nordic ground services companies, namely the Swedish company Nordic Aero and the Norwegian companies Røros F...

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  • TIACA commends TSA

    The US Department of Homeland Security Transportation Security Administration’s (TSA) decision not to proceed with a December 31, 2011 deadline for 100% screening of cargo on international passenger...

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  • Cimber Sterling: a very active partner in the development of ground services

    Rikke H Pallesen (RHP), Director Ground Operations, at Cimber Sterling tells Airline Ground Services (AGS) that the airline strives to offer the best service to all its passengers. However, for the co...

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  • Danube Wings: meeting high European standards

    Danube Wings, the Slovak air carrier, transported 86,894 passengers in 2010 (77,800 in 2009). Its fleet includes three ATR72-202 planes. The company operates many charter flights and is an official ai...

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  • Handling update


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  • Allied by quality

    Hassan Nashaat is the Commercial Director of the International Aviation Business (IAB) in Egypt. He explains to Jo Murray how IAB is participating in an alliance of handlers – along the same lines a...

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  • IT update

    ARINC wins new biz ARINC EMEA recently won a hotly contested new contract from a sizeable UK airport for its vMUSE Enterprise common-use passenger processing technology.  The win comes hard on th...

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  • outsourcing only where it makes sense

      Ashley Cowen (AC), Operations Director at – the UK-based low fares airline – responds to Airline Ground Services’ (AGS) questions about outsourcing, IT enablement, customer nee...

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  • Lufthansa: hands off but firmly in charge on the ground

    Lufthansa is renowned for providing full-service, technology-enabled and well executed services to passengers. It is also well-known for fully outsourcing its ground services requirements to third...

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  • Doing business within the UK after the Bribery Act – a new landscape?

    The Bribery Act 2010 (the “Act”) received Royal Assent on 8 April 2010 and came into force 1 July 2011 in the United Kingdom. It has been a long time coming and quite controversial in that some co...

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  • Norwegian: striving towards being lean

    Norwegian Air Shuttle ASA, commercially branded “Norwegian”, is a publicly traded low-cost airline. It is the second largest airline in Scandinavia, and has a route network that stretches across E...

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  • Routes update

    Emirates A380 to Jo’burg Johannesburg has welcomed its first scheduled Emirates A380 service as flight EK761 from Dubai arrived at O R Tambo International Airport. Johannesburg is the first desti...

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  • IATA training: enhancing the offering

    Jo Murray finds out about the way in which IATA is enhancing its training offering in relation to ground services and associated activities The IATA Training & Development Institute (ITDI) offe...

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  • Travelport: from GDS to DCS and much further

    We all know Travelport as a provider of transaction processing solutions to the global travel industry. But when we think of Travelport what perhaps first comes to mind is Travelport’s global distri...

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  • Turkish Ground Services: eyeing expansion at home and away

    Turkish Ground Services (TGS) was established on January 1, 2010. It operates at six Turkish airports, namely: Istanbul Ataturk Airport, Ankara Esenboga Airport, Izmir Adnan Menderes Airport, Antalya ...

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  • Outsourced and flexible at Sicilian Wind Jet

      Wind Jet has been linking Sicily with Italian and European cities since 2003. Today the airline operates 12 Airbus aircraft (seven A320s and four A319s) and has gone from flying 150,000 pass...

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