This issue we speak to the heads of two of the big handlers – Swissport and WFS – to see how each of them is settling in to their roles: Eric Born became CEO of Swissport about a year ago while Craig Smyth joined WFS much more recently, in August.
We also look at several aspects of baggage handling, following on from our update on IATA’s resolution 753 in the Summer edition. We consider not just lost luggage and some of the ways it can be minimised, but the problem of damaged luggage too.
We hope you find something to inspire you as we move towards 2017. It seems likely to be a year of significant change for the world at large, and potentially for our industry too.