JetBlue Airways has named Joanna Geraghty (pictured below) as president and chief operating officer along with other changes to the company’s senior leadership in the coming weeks.
The US carrier said the new appointments are designed to “enhance day-to-day operations and better support execution of its longer term strategic initiatives”.
Geraghty will manage the day-to-day airline operation, focusing on efforts to deliver a leading customer service experience, execute key structural cost initiatives and enhance operational performance. Robin Hayes will remain as chief executive officer and continue to oversee the long-term strategy. Geraghty will report to Hayes.
She will also oversee JetBlue’s commercial team, led by Marty St. George, JetBlue’s executive vice president, commercial and planning.
Geraghty joined JetBlue in 2005 and was most recently executive vice president, customer experience and served as executive vice president, chief people officer from 2010-2014 and was previously the airline’s vice president and associate general counsel and director of litigation and regulatory affairs.
She said: “I’m honoured and humbled to take on this role and I am committed to supporting our nearly 22,000 crewmembers at JetBlue as we continue to prove why we are the airline that inspires humanity.
“We believe we can be a great business for our owners, a great place to work for our crewmembers, and the best airline for customers. Our passion for the crewmember and customer experience, combined with our commitment to low costs, makes us a unique player in the industry with a lot of runway ahead.”
JetBlue has also appointed Warren Christie as senior vice president safety, security and fleet operations reporting to Geraghty. His expanded role adds technical operations to his existing responsibilities that include flight operations, safety and security.
Ian Deason has been named senior vice president, customer experience, adding inflight and customer support to his existing leadership of the airport’s team and will also report to Geraghty.
Jeff Martin, currently executive vice president, operations, will take on a senior advisor role for JetBlue to ensure a smooth transition following this reorganization.