Jewel Changi Airport celebrates six months of operations

posted on 23rd October 2019 by Eddie Saunders
Jewel Changi Airport celebrates six months of operations

Jewel Changi Airport (Jewel) has marked six months of operations with an official opening by Singapore Prime Minister Lee Hsien Loong on 18 October 2019. Appealing to both local and international visitors, Jewel continues to welcome as many as 300,000 visitors a day, after opening to the public in April 2019. The 135,700 sqm complex, built on the site of the former Terminal 1 open air carpark, offers a multi-faceted experience that includes play attractions, unique shopping and dining concepts, as well as airport and accommodation facilities.

New experiences launched

In partnership with the Singapore Tourism Board and Singapore Airlines, a new 2.5-hour walking tour of Jewel has also been launched to give stopover travellers a taste of what Singapore has to offer.

This complimentary tour is open to transiting passengers, including UK nationals with a minimum layover of 5.5 hours and relevant visa approvals to enter Singapore. Led by an experienced guide, travellers will be introduced to the key features of Jewel. They will be able to take a closer look at its architectural wonder, sample local food dishes and enjoy free entry to Jewel’s Canopy Park (which is normally a paid attraction).

Two tours are conducted daily, one in the morning and another in the evening. The evening tour includes a viewing of the popular light and sound show at the majestic 40-metre HSBC Rain Vortex – including a new performance launched just last week. See Annex A for more information on the walking tour of Jewel and Light and Sound shows.

Serving Changi Airport’s passengers

A total of 35 airlines, serving close to 80% of all departing passengers at Changi Airport, now offer Early Check In (ECI) at Jewel. On average, 1,500 passengers now use the ECI facilities at Jewel daily, checking in close to 1,100 pieces of baggage. With an increasing number of passengers utilising ECI at Jewel, two new check-in kiosks have been added this month. ECI facilities at Jewel offer a convenient option for travellers who arrive at the airport early. After checking in their baggage, travellers can shop, dine and enjoy Jewel’s facilities before their departing flight.

To facilitate intermodal travel for fly-cruise and fly-ferry passengers, Changi Airport Group now offers a seamless transfer service for passengers flying into Singapore and sailing out on cruise lines and ferries such as Genting Cruise Lines, Royal Caribbean International and Bintan Resort Ferries. Passengers who take up this service will have their baggage delivered from their arriving flight right into their departing vessel, while passengers can enjoy the facilities of the Changi Lounge. Passengers on Genting Cruise Lines and Bintan Resort Ferries can also check in for their cruise or ferry at the Changi Lounge, allowing them to enjoy faster boarding at the ferry and cruise terminals.

Offering the flexibility of accommodation options, YOTELAIR in Jewel, a first in Asia for the brand, regularly achieves occupancy of over 100% just six months into its opening. With a minimum of a four-hour stay, YOTELAIR is in a unique position to offer day use and overnight stays at the doorstep of Changi Airport.

Ms Hung Jean, Chief Executive Officer, Jewel Changi Airport Devt, said, “Since Jewel opened its doors to the public in April 2019, operations have gone into full swing with Jewel recording a footfall of about 50 million from both local and foreign visitors in the first six months.

“Come end of the year, Jewel will be transformed into a Christmas wonderland as we celebrate our very first Christmas. Immersive experiences, themed decorations, performances and shopping promotions are some of the upcoming features we will reveal. We continue to enhance our offerings so that every guest, whether a first-time or repeat visitor, will be constantly surprised and delighted.”