Korean Air’s mobile app sends out push notifications to inform passengers that their baggage is safely loaded. The service gathers information from the baggage reconciliation system (BRS) that matches barcode information scanned from the check-in and loading processes. The BRS ensures that the bags are on the right flight and provides baggage tracking.
Here’s how it works: When the baggage is checked, it’s transported to the loading area in front of the aircraft through the baggage handling system (BHS). When the BRS confirms that the baggage has been loaded, the passenger receives notification, relieving any anxiety about whether the baggage is on the plane.
The service is available to Skypass members with Korean Air’s mobile app who have enabled push notifications. The airline plans to expand the service to other global airports.
This is just one way Korean Air is continuing its investment in IT systems that ease and enhance the customer experience.