Airports

London Luton Airport hosts accessibility familiarisation day

LLA hosts accessibility familiarisation day

London Luton Airport (LLA) and easyJet have hosted an Accessibility Familiarisation Day, providing passengers with visual or hidden disabilities with an opportunity to experience every step of the passenger journey.

More than 30 visitors attended the event to experience check-in, security search, the departure lounge and other airport facilities, before boarding an easyJet aircraft to talk with cabin crew who had volunteered for the event.

Teams from across the airport, including LLA’s Guest Experience team, Security and Operations, as well as special assistance service provider, Wilson James, acted as hosts for the day, supported by Menzies Aviation, Bedfordshire Police and the airport Fire Service.

Visitors were able to experience and ask questions about all aspects of the airport’s operation.

Ruqsana Khan, who attended the day with her 9-year-old son Zayd, commented: “Thank you so much to everyone at London Luton Airport who provided this wonderful opportunity and who were all so kind and helpful.

“Zayd has had such a positive experience, it feels like half the battle has already been won.

“The next step is for us to go an actual journey, but for Zayd to have the opportunity to become more familiar with all aspects of the airport experience, and to know that there are so many people on hand to help, really provides us with a platform to build on.

“I hope this will mean we are able to enjoy some wonderful travel experiences in the years to come.”

Clare Armstrong, Head of Guest Experience at London Luton Airport, commented: “We want to make travel accessible for everyone and this event provided a useful opportunity for passengers, and would-be passengers, with either visual or hidden disabilities, to familiarise themselves with the different areas of an airport, without the time constraints of catching a flight.

“The event helps us to ensure we maintain a disability friendly environment and aims to provide passengers with disabilities with any reassurance they may need.

“It’s been really pleasing to receive so much positive feedback from the families who came along and we now look forward to providing them with another simple and friendly passenger experience as they set off on their travels this summer and beyond”.

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