Lufthansa integrates health data app into digital travel chain

posted on 31st March 2021 by Eddie Saunders
Lufthansa integrates health data app into digital travel chain

Passengers who have had a Covid19 test done at Lufthansa partner Centogene before departure can now conveniently receive their test results in the  CommonPass app.

This applies to all Lufthansa flights from Frankfurt to the United States as well as the corresponding feeder flights via Frankfurt from Hamburg, Cologne, Berlin and Düsseldorf.

In addition to the new digital certificate, the airline recommends that its guests continue to carry their original printed certificates with them when traveling until further notice.

Customers can conveniently download the app from the Android or IOS App Store and then upload their test results to the app – after receiving an access code from Lufthansa by e-mail 72 hours before their departure.

The app then automatically compares the test certificates with the relevant current entry restrictions of the destination country and creates a travel certificate on this basis, provided it is a valid test document for the relevant destination.

CommonPass can be used not only at boarding, but also takes a cross-industry approach. The added value for travelers will be further enhanced by the fact that in future other establishments can also be able to integrate the test results, such as concert halls or cinemas. Proof of vaccination can also be saved in the app in future.

Since February, Lufthansa travelers have the option before certain flights to send their Covid-19 test certificates and confirmations of digital entry applications to a specially set-up Lufthansa Group Health Entry Support Center via a contact form 72 hours before departure.

Passengers booked on the relevant flights receive a notification in advance and a link to a portal where the relevant contact details and certificates can be stored.

The documents are checked at the service center. After the check, travelers receive confirmation by e-mail whether the certificates meet the entry requirements, or feedback if the supporting documents are not sufficient.