In recognition of its commitment to “prioritizing and ensuring an accessible, safe, and inclusive traveling experience for passengers with disabilities,” Miami International Airport has been accredited by the Airports Council International (ACI) Accessibility Enhancement Accreditation (AEA) program.
MIA is the first airport in Florida and the second in the United States to be accredited by the program, which was created by ACI in September 2022 based on existing international best practices and recommendations, including those in the ACI Airport and Persons with Disability Handbook. The AEA program also received input from global airport members, industry partners, and accessibility advocacy groups.
“We strive to make Miami-Dade County services as accessible as possible to all of our residents, which is why I am so proud that MIA’s efforts to serve travelers with disabilities are being recognized internationally,” Miami-Dade County Mayor Daniella Levine Cava.
“As MIA continues to grow and improve at every level, this global accreditation is evidence that the customer experience at the gateway to our community is on the right track.”
MIA earned the three-year accreditation by completing a detailed questionnaire developed with the support of the ACI Accessibility Advisory Group, which includes representatives from member airports, training providers, consultants, and accessibility organizations.
Independent subject matter experts then performed an online validation interview with MIA representatives to evaluate the questionnaire.
Your airport has successfully proven its ability and commitment to ensure an accessible, safe, and inclusive airport experience for passengers, airport workers, and the visiting public with disabilities, including physical impairments and non-apparent disabilities, as well as the elderly,” Luis Felipe de Oliveira, Director General, ACI World.
“It is crucial that airports ensure they prioritize their national regulations on all matters related to accessibility, safety, and inclusiveness of travelers, airport workers, and the visiting public, when applicable, while continuously enhancing access for all and aiming to remove barriers in the airport experience. We feel confident that your efforts will help us in achieving this common goal.