OmiServ passenger assistance staff at Heathrow win fight to be represented by Unite

posted on 19th August 2019 by Justin Burns
OmiServ passenger assistance staff at Heathrow win fight to be represented by Unite

OmniServ staff who provide assistance to passengers arriving and leaving Heathrow Airport have won their fight to be recognised by the trade union, Unite.

The 435 ‘ambassadors’ are employed across the UK hub’s five terminals and will now be represented by the union, for various issues such as pay and working conditions.

Unite regional officer, Balvinder Bir said it was a “fantastic result” for the workers who provide “vital assistance” to passengers using Heathrow.

He added: “It means the workers have the weight of Unite behind them as they join together to improve their pay and conditions over the coming years.

“Heathrow pledged to be a London living wage airport by 2020. Gaining recognition for passenger ambassadors is one step towards ensuring that the airport honours its promise of decent wages to workers not directly employed by Heathrow, but who are nevertheless the face of Heathrow for the thousands of passengers they assist on a daily basis.

“After a year-long campaign the union has been able to show it has the majority of workers as members of Unite.”