Airports Council International (ACI), the foremost advocate for airport operators around the world, was named SFO the Best Airport in North America in their 2022 Awards for Airport Service Quality (ASQ) Awards, recognizing the best airports for customer experience as selected by passengers.
SFO achieved this award in the category covering North American airports serving over 40 million annual passengers. Dallas-Fort Worth airport was also honored in this category.
“San Francisco is a world-class destination that welcomes millions of visitors from around the world every year, and this award speaks to the highest quality of service and experience offered at SFO,” said Mayor London Breed.
“Creating a welcoming environment for San Franciscans, the Bay Area, and travelers from around the world is vital to our economic recovery, and our airport has truly made a lasting, positive impression with customers.
I want to thank everyone at SFO, especially the dedicated frontline workers, for this major accomplishment.”
“We are truly honored to be ranked by passengers as the top airport in North America in the ACI Airport Service Quality program,” said Airport Director Ivar C. Satero.
“Combined with our ranking as the top U.S. airport by the readers of the Wall Street Journal, this latest award validates the hard work our team has put forth to create the world-class airport experience our customers truly appreciate and deserve.”
In November 2022, the Wall Street Journal named SFO as the top large U.S. airport in their annual ranking, comprised of multiple different measurements, including on-time performance, security checkpoint line waits and customer satisfaction scores from J.D. Power.
SFO is now the first airport to receive top ranking by both the Wall Street Journal and ASQ in the same calendar year.