Qatar Airways achieves IT service management system excellence certification

posted on 18th September 2023 by Eddie Saunders
Qatar Airways achieves IT service management system excellence certification

Qatar Airways has been recognised by Alcumus ISOQAR, one of the most recognised and respected UKAS accredited certification body for successfully demonstrating the implementation and compliance towards ISO/IEC 20000-1:2018 Information technology — Service management System. .

Additionally, achieving ISO 20000 certification underpins the high standard of IT Service Delivery and Management, which is one of the foundations of a 5-star airline.

His Excellency Mr. Akbar Al Baker, Qatar Airways Group Chief Executive, said: “We are proud to have achieved ISO 20000 certification.

“This certification demonstrates our commitment to service excellence thereby enabling Qatar Airways IT to deliver the highest quality of digital and technological service experience.”

ISO 20000 is an international standard for IT service management (ITSM), and its certification demonstrates that Qatar Airways has implemented a comprehensive ITSM framework that meets the highest standards of quality and reliability.

To achieve ISO 20000 certification, Qatar Airways underwent a rigorous audit by a third-party certification body.

The audit team reviewed Qatar Airways ITSM processes and documentation to ensure that they met the requirements of the standard.

The success of this certification is a testament to the dedication and leadership of Qatar Airways Group, who lead the programme with exceptional commitment and efficiency, staying on schedule and within the set timeline.