Radixx and Air Moldova sign multi-year agreement to increase sales and enhance customer experience

posted on 25th February 2021 by Eddie Saunders
Radixx and Air Moldova sign multi-year agreement to increase sales and enhance customer experience

Radixx, a Sabre company and leading airline software retailing provider, has signed a multi-year technology agreement with Air Moldova. The Chișinău-based airline will utilize Radixx’ merchandising, distribution and fulfillment solutions to expand into new revenue streams and power future growth.

Later this year, Air Moldova will go live on the Radixx Res cloud-hosted passenger service system (PSS) to deliver flights and value-adding ancillaries to its travelers. Offering industry-leading performance, Radixx’s modern microservices-based system provides Air Moldova with flexible and advanced technology that improves the traveler experience and maximizes revenue.

Air Moldova will also use Radixx’s ezyCommerce retailing solution to provide a superior device-agnostic customer experience, which will differentiate its brand and offers. Radixx ezyCommerce will enable the airline to take advantage of a set of powerful APIs and integrate third-party content to further customise its offers to travelers.

As part of its post-Covid-19 recovery and growth plan, Air Moldova will also implement the Radixx Go departure services suite of products to create a safe and efficient airport experience. With mobile devices for ground agents and self-service options for travelers, Radixx Go will streamline existing airport operations, resulting in shorter queues in the airport and a more enjoyable and seamless travel experience.

“Our customers are at the core of what we do, and we strive to provide them with products and services of the highest quality,” said Alexander Ceban, general director, Air Moldova. “We’ve chosen Radixx because of the advanced retailing opportunities its system provides across all customer touchpoints. Its robust APIs allow us to customize our user experience and integrate other solutions, including our own critical applications, which will deliver more value with the expanded data we will now able to access. We are eager to see the positive impact on customers satisfaction and the cost savings derived from a high level of automation across sales and operations.”

The airline’s migration to Radixx is expected to bring significant savings in annual technology operating expenses. Together, the airline and Radixx/Sabre will also develop future functionalities to support their joint objectives.