SBD International Airport (SBD) realizes new levels of aircraft fee collection success through Vector’s PlanePass landing fee billing and collection service.
After years of handling the billing and collection of aircraft landing fees internally, SBD started looking for ways to improve the process, free up staff time, and allow their FBO to focus on customer service and client experience.
In early 2021, they chose Vector’s PlanePass service to fully manage their landing fee revenue stream.
“Vector made the entire landing fee billing and collection process simple, reliable, and efficient, freeing up airport staff to focus on other duties at the airport”, said the Airport’s Director of Aviation, Mark Gibbs.
“The reports we receive are thorough and detailed, showing all payments received through Vector and ensuring nothing goes missing.
“We are very pleased with the service and professionalism of the Vector staff and look forward to our continued partnership.”
Vector’s PlanePass service handles every aspect of the landing fee billing process, from aircraft tracking and identification, invoice generation, through customer service and collections, and finally delivering reports and revenue back to the airport.
PlanePass eliminates airport staff time spent on the process and delivers an impressive 99.6% collection success rate.